FAQs – Grey St Carpark

Frequently Asked Questions

How do I use the carpark when I book online?

You will receive a booking confirmation email listing your license plate and also a PIN Code, you will also receive an SMS message. When arriving at the barrier, the license plate camera will read your plate and lift the arm for you, just drive in. The same will apply when you exit. If you are driving a different vehicle, then you will need to enter your PIN code at the entry and exit.

How do I use the carpark without a booking?

You can enter the carpark as a “casual user” by using the non-touch button at the entry lane. The license plate camera will read your plate, and after using the button the arm will raise and you can enter as a casual parker.

When returning to your car you need to scan a QR code at one of the many signage points around the facility and visit the website where you can enter your license plate details and pay online using your credit card.

When you get to the exit, the camera will read your plate and the arm will raise for you to exit.

What happens if I exit the car park after the time I have booked or paid to?

Your license pate will still work when you leave, even a long time after your booked period or when you have paid has passed. Just note that depending on how much extra you have stayed, your credit card may be

recharged with any associated additional fees. Any additional charges would be the same as if you had initially selected that time period when booking without penalty.

Do I need to park in a special area?

Your booking allows you to park in any Public Spaces at Grey St Carpark. Depending on your booking, you need to park on either B2 or B3.

Can I change or edit my booking?

If you wish to change or edit your booking, then you can simply cancel your booking prior to 24hrs from the start of your booking time, followed by creating a new booking for the desired time. You will receive a full refund ( less any non-refundable items ). If you have any special requirements, then please contact the parking team on site for assistance.

Can I extend my booking once I have entered the in the car park?

No, you are not able to extend your booking once you have entered the carpark but do not worry, your code will still work when you leave the carpark.

What happens if I exit the car park after the time I have booked to?

Your code will still work when you leave, even a long time after your booked period has ended. Just note that depending on how much extra you have stayed, your credit card may be recharged with any associated additional fees. Any additional charges would be the

same as if you had initially selected that time period when booking without penalty.

Is it possible to cancel a booking and get a refund?

Yes, prior to 24hrs from your booked entry time you can cancel your booking by logging into your account, you will receive a full refund less any non-refundable items.

What do I do if the barrier arm does not open when I arrive at the car park?

If the arm does not raise, then enter your PIN code. If the arm still does not raise, then call the operator by using the intercom on the entry column.

Why are some areas or products not able to be selected?

All parking or add-on products are subject to availability; therefore, something might not be selectable due to occupancy, or your duration of stay might be outside of the rules associated with that parking product. Early bird is not currently available for online booking.

How do I know if my booking has been accepted?

You will firstly see the confirmation page on the website, this confirms your booking is has been accepted. You will also then receive two emails, one with your booking confirmation and instructions for your stay and another with a tax Invoice / Receipt, in addition you may also receive a text message to your mobile phone.

What do I do if the barrier arm does not open when I exit the car park?

If the arm does not raise, then enter your PIN code. If the arm still does not raise, then call the operator by using the intercom on the exit column.

Where can I send my feedback?

Your feedback is appreciated, we strive to provide great service and your feedback helps us ensure that service is a good as possible, so please email feedback to manager@greystreetcarpark.co.nz

What do I need to bring with me to the car park?

To use the carpark, you just need your vehicle or your Pin code, so please either bring your booking confirmation, or you can refer to the text message which also has the Pin code on it.

What carpark options are available?

Parking options have been designed to accommodate both the day and time you select for your stay. Please note that some products may allow multiple entry and exit which may better suit your requirements while others are specifically for 1 use only or limited to parking above the Level 11 Control Point.

I have forgotten my PIN code, what do I do now?

The arm should raise when your vehicle is recognised, so you should not need your PIN. Please check your email or text message for the booking confirmation, or login to your account online to review your booking details. If you are still stuck, please contact the Staff via the intercom.

How can I obtain a copy of my receipt?

You can login to the booking system and check your past and present bookings, each booking you make is listed and includes a copy of your Booking Confirmation and relevant Tax Invoice / Receipt.

Do I have to pay a booking fee?

Yes, each booking has a small fee, this is to cover the cost of the electronic transaction service. It is included in the total you pay as an "Electronic Transaction Fee".

What if the car park is full when I arrive?

Your booking will still be allowed to enter, the system has been programmed to ensure you can still use the carpark and there is a space for you.

How many times can I Enter and Exit the carpark for one booking?

Some parking products may allow multiple use of the carpark, please confirm that you have selected the desired product when making your booking.

Can I enter the car park earlier than my booked entry time?

Your booking will work for a few minutes prior to your booked entry time. So, if you arrive slightly early it will let you in, however this is only a few minutes so please make sure you book an earlier entry time if you think you will arrive earlier to avoid being held up at the barrier.

How do I know my details are secure?

We only hold basic information that we need to operate the system efficiently, no credit card data is stored by us at all. The booking site is SSL certified and for more information, please refer to our privacy policy.

Do I get a designated Parking bay?

No, you can park in any Public carpark bay, as per your booking. The booking does reserve a space for you however this space could be anywhere.

What should I do if I do not receive my booking confirmation via email?

Please check your Junk folder, along with your email address is correct by selecting the “My Account” option on the top toolbar. By selecting “My Bookings” you can also bring up your booking confirmation and receipt details.

What payment methods can I use to book online?

You can pay using any major credit card via our Windcave payment page including Visa, Mastercard & AMEX. Other payment methods are currently not available.